Leaders/Managers/Employees
Individual Assessments
- Intercultural Development Inventory (IDI)
The intercultural Development Inventory is a cross culturally valid and reliable assessment of intercultural development equally applicable to domestic and international diversity. It consists of 50 core items, demographic data, and ability to customize up to six questions. It is available on line or in paper format. This is a particularly powerful tool for establishing individual or team development plans. - Intercultural Conflict Style Inventory
The Intercultural Conflict Style Inventory is an 18-item assessment that allows individuals to identify their own preferred approach for resolving conflict. The assessment has been validated across many country cultures and allows participants to identify effective approaches to conflict. - Myers-Briggs
Well known as a measure of character and temperament, the Myers-Briggs, or Kearsey Bates approach is particularly useful in helping teams understand each other and work more effectively together.
Consulting/Coaching
Whether your challenge is short or long-term, we will partner with you to achieve your goals. Long-term organizational change requires strategic planning that begins with developing a vision, assessing your current culture and identifying strategies to create the diverse workplace culture you want and need. As we work with you to create and implement changes, we track how each modification affects every part of the organization and its people in order to assure positive impacts that support your vision.
Our executive coaching gets results and has been increasingly shown to be the most powerful means of helping executives adapt to the global economy and prepare their workplaces to meet its opportunities and challenges. We often base our coaching on individual assessment using the Intercultural Development Inventory which allows us to create a development plan that helps the individual grow in both domestic and international cultural sensitivity and skills. Our coaches average over 10 years of hands-on senior management experience in addition to exceptional coaching skill.
Team Building
Work groups need to be productive, profitable, collaborative and harmonious in order to perform most effectively. Additionally, the ability to create and maintain an effective work group is impacted by the diverse values, approaches and needs of individual members. Team building workshops focus on how to build feelings of belonging, respect, and trust among team members and may be offered to existing work teams, or as a group session for management development.
Training Programs
Executive Diversity Services offers practical, skill-building training programs that are customized to your organization. Over 10,000 people every year attend our workshops and leave saying they can immediately use the tools learned in both their work life and personal life. Our workshops are dynamic, engaging and practical.
We believe that the best successes come from partnerships. We work closely with you to craft a product that is better than either of us alone could achieve. Our design and delivery of training programs are grounded in research and application from the fields of multicultural communication, social psychology and adult learning, which translates to the following beliefs and practices:
- Training content should always include a combination of awareness, information and tools that people can use to develop greater effectiveness. We involve participants’ heads, hearts and hands.
- We provide a framework of understanding so that participants can continue learning after they leave our classes. In the area of workplace diversity and culture, this includes how culture teaches values, behaviors and perceptions.
- Employer-provided training should have a business purpose. Therefore, we design training that is focused on both the workplace and behavior.
- Because people learn more readily where they feel safe, our training is non-confrontational. Each participant is treated with respect and without judgment.
- Because modeling is a powerful form of teaching, Executive Diversity Services prefers to provide training with a two-person team. This allows us to fully attend to the needs of all participants, to demonstrate two different styles of communication and training, and to model how a diverse team of people can work effectively together. Client needs and short classes may warrant one trainer.
- Attention to adult learning styles is critical to success of any training program. As we design both content and process for classes, we attend to developmental stages. Courses include brief lectures, simulations, small group exercises, discussions, videotapes and other visual aids, role playing, self assessments, and suggested reading materials.
- Class size affects dynamics. We limit class size to a maximum of 30, with 25 being optimal.
Available Topics:- Cross Cultural Conflict Management
We are particularly skilled at conflict management and resolution to help teams move from conflict to collaborative productivity. We use the Intercultural Conflict Style assessment to help individual’s identify their own approach to conflict and better understand how to be effective with other styles when disagreements occur. Beyond resolving specific issues, our approach provides a perspective and tool set that allows individuals and teams to prevent unnecessary conflict and use those tools as opportunities for constructive engagement. - Cross Cultural Competence Development
Using the Intercultural Development Inventory as an entry point, this training allows groups to identify ways to work more effectively together and helps individuals develop cultural competence in working with differences, both domestic and global. - Cross Cultural Communication
Do you want to be most effective in communicating with people who are different from you? Participants in this class identify ways to reduce misperceptions and increase communication effectiveness with others in the work environment: superiors, peers, subordinates, and customers. Participants assess their own values and styles and those of the organization, and learn tools to improve multicultural communication across differences. - Diversity and Inclusion
Defining culture and diversity in the workplace very inclusively, participants explore the roles of perceptions and stereotypes in creating cross-cultural misunderstandings. The class explores the three invisible aspects of culture that are most important in achieving value-added interactions with diverse co-workers or customers: nonverbal behaviors, communication styles and values. Participants receive information, increase personal awareness, and learn tools to improve interpersonal effectiveness across differences and create inclusive work environments.
Valuing & Managing Diversity for Supervisors and Managers is an advanced class for supervisors and managers who have had the introductory Diversity and Inclusion class. It is designed to help supervisors and managers identify specific methods for creating an inclusive work environment. - Generational Differences
Generational conflicts go well beyond parent/child interactions. This class explores generational value and behavior differences that are impacting today’s rapidly changing workforce. Participants learn what motivates age cohort groups and learn tools to increase communication and workplace productivity. - Managing Change
Nothing describes today’s organizational world better than the word change! While some people thrive on change, others find it threatening. This course helps participants identify common responses (physical, psychological and behavioral) to change. Participants learn tools for managing the stress related to change and for turning change into a personal success. Supervisors and managers learn tools for most effectively involving employees in change and supporting employees through difficult organizational changes. - Men and Women Working Together: Bridging the Gender Gap
If you have ever had a misunderstanding with someone of the “other” gender, this class is for you! This session approaches gender as a culture and examines differences in communication, perceptions and behaviors in a fun, safe, and supportive atmosphere. Participants identify cross-gender challenges and solutions to creating gender-appreciative work environments. - Training for Trainers
A five day intensive "train the trainer" class prepares employees inside your organization to deliver specific content. We have trainer courses for cultural diversity awareness, conflict management and resolution, customer service delivery and others upon request. Content includes components on:
- The Process of Training, including adult learning styles, approaches to training, sequencing of training components, and training ethics;
- Specific Content of the curricula the trainers will be delivering;
- General Training Skills including how to locate and/or develop ice breakers, exercises, simulations, videotapes, and role plays;
- Affective Components of Training including emotional issues for trainers, for participants, and group process; and
- Practice and Evaluation including a presentation by each trainer-participant with evaluation by self, peers, and consultants.
Because of the intensive nature and cost of this class, it is not recommended for organizations with fewer than 1000 employees.
- Cross Cultural Conflict Management
The Inclusive Circles™ process is a powerful approach to helping companies increase productivity and profitability by creating more inclusive environments.
Inclusive environments embrace all participants as a part of the whole. Difference is seen not as an obstacle to be managed but as an opportunity to connect and enrich not only the individual’s sense of belonging and self-esteem but also the performance of the larger whole. In a world of accelerating diversity in both workplace and marketplace, maximizing inclusion is a powerful and persistent competitive advantage.
Research done for Fortune magazine’s “100 Best Companies to work for in America” confirmed that inclusive environments:
- Get more qualified applicants
- Have lower turnover and reduced health care costs
- Achieve higher levels of customer satisfaction and loyalty
- Are more productive and profitable
The Inclusive Circles™ process offers systematic assessment and customized assistance for increasing inclusion in the three arenas critical to productivity and profitability: customers, leaders/managers/employees, and organizational foundation.
Customers: Irrespective of culture, customers return again and again to companies that provide the environment and experiences that make them feel respected and welcome. The Inclusive Circles™ programs increase customer satisfaction and loyalty in an increasingly diverse and global marketplace.
Leaders and Managers who work to create and model inclusion ignite improved performance in the teams and individuals that they lead. Inclusive Circles™ programs increase leadership cultural competency and capacity to create respectful, inclusive organizational cultures.
Employees who feel a sense of being valued and belonging perform enthusiastically and energetically. Inclusive Circles™ programs increase employee engagement and productivity in increasingly diverse workplaces.
Organizations that consciously create environments to encourage and sustain inclusion realize measurable bottom line improvements. Inclusive Circles™ programs that help organizations create these environments through systematic, intentional strategies.
All Inclusive Circles™ programs are delivered by dynamic multi-cultural teams who have recognized real-world management experience and who have developed and delivered critically acclaimed training programs and development processes. More than 400,000 people have participated in Inclusive Circles™ programs and have consistently rated these offerings at or above 4.5 on a 5-point scale. Participants commonly provide feedback on Inclusive Circles™ programs like: “best I ever attended”, “thought provoking practical”, “educational and entertaining”. If you want to begin experiencing the persistent competitive advantage that inclusion can produce call today to find out how we can help.
Contact us for a full description of our Inclusive Circles™ process and programs
