Customers
Training
- Customer Service
This class focuses on tools and behaviors for effective customer service and satisfaction with a diverse customer base. Through a self-assessment instrument, participants learn to identify behaviors that can create unintentional barriers between themselves and the people they want to serve. Tools are identified and practiced. - Dealing with Difficult Clients
There is increasing concern in today’s workforce over clients who are perceived to be rude, distrustful, sometimes overly aggressive and potentially dangerous. Often these perceptions are based on cultural differences that employees do not understand. Participants in this class identify their own definitions of conflict and what makes a client difficult for them. They then learn several behavioral types and practice tools for managing interactions with them.
Multi-Cultural Marketing
Today’s customers come from all corners of the globe and organizations are increasingly aware of the need to market to specific niche markets. Our multi-cultural marketing experts assist the organization in identifying their target audiences and how to both reach those markets and speak to them in ways that will achieve results.
The Inclusive Circles™ process is a powerful approach to helping companies increase productivity and profitability by creating more inclusive environments.
Inclusive environments embrace all participants as a part of the whole. Difference is seen not as an obstacle to be managed but as an opportunity to connect and enrich not only the individual’s sense of belonging and self-esteem but also the performance of the larger whole. In a world of accelerating diversity in both workplace and marketplace, maximizing inclusion is a powerful and persistent competitive advantage.
Research done for Fortune magazine’s “100 Best Companies to work for in America” confirmed that inclusive environments:
- Get more qualified applicants
- Have lower turnover and reduced health care costs
- Achieve higher levels of customer satisfaction and loyalty
- Are more productive and profitable
The Inclusive Circles™ process offers systematic assessment and customized assistance for increasing inclusion in the three arenas critical to productivity and profitability: customers, leaders/managers/employees, and organizational foundation.
Customers: Irrespective of culture, customers return again and again to companies that provide the environment and experiences that make them feel respected and welcome. The Inclusive Circles™ programs increase customer satisfaction and loyalty in an increasingly diverse and global marketplace.
Leaders and Managers who work to create and model inclusion ignite improved performance in the teams and individuals that they lead. Inclusive Circles™ programs increase leadership cultural competency and capacity to create respectful, inclusive organizational cultures.
Employees who feel a sense of being valued and belonging perform enthusiastically and energetically. Inclusive Circles™ programs increase employee engagement and productivity in increasingly diverse workplaces.
Organizations that consciously create environments to encourage and sustain inclusion realize measurable bottom line improvements. Inclusive Circles™ programs that help organizations create these environments through systematic, intentional strategies.
All Inclusive Circles™ programs are delivered by dynamic multi-cultural teams who have recognized real-world management experience and who have developed and delivered critically acclaimed training programs and development processes. More than 400,000 people have participated in Inclusive Circles™ programs and have consistently rated these offerings at or above 4.5 on a 5-point scale. Participants commonly provide feedback on Inclusive Circles™ programs like: “best I ever attended”, “thought provoking practical”, “educational and entertaining”. If you want to begin experiencing the persistent competitive advantage that inclusion can produce call today to find out how we can help.
Contact us for a full description of our Inclusive Circles™ process and programs
