The Inclusive Circle™ process is a powerful approach
to helping companies increase productivity and profitability by creating more inclusive
environments.
Contact us for a description of our Inclusive Circles™ process
Inclusive environments embrace all participants as a part of the
whole. Difference is seen not as an obstacle to be managed but as an opportunity
to connect and enrich not only the individual’s sense of belonging and self-esteem
but also the performance of the larger whole. In a world of accelerating diversity
in both workplace and marketplace, maximizing inclusion is a powerful
and persistent competitive advantage.
How inclusion improves the bottom line is a tale that can be told in both numbers and
narrative. Understanding the power of inclusion and its impact on performance is
most readily understood in a common narrative about its opposite. Everyone has
a story about exclusion: The time they were picked last for a team, or didn’t
get invited to an event, or were left out of an important decision-making process. The
reactions individuals report invariably are the same: anger, frustration, sadness, mistrust,
and pessimism. These experiences and events in the workplace get manifested in
turf battles, behaviors that reduce performance, communication breakdowns, reduced morale
and the blame game.
Conversely everyone who has experienced an inclusive environment or experience, one
where they felt welcome and respected, reported common reactions like confidence, energy,
enthusiasm and optimism. There is little doubt that these reactions also affect performance
and profitability. In fact, a 2005 stock index created by Standard & Poor’s
and DiversityInc. magazine demonstrated that companies in the magazine’s Top 50
Diversity Index outperformed the Dow Jones Industrial average and the NASDAQ 100. Further,
the performance of these companies nearly equaled the S&P 500 which itself consistently
out-performs actively managed funds. Imagine the differences that would be manifest
in a workplace where everyone felt a sense of belonging, enthusiasm and optimism. Inclusive
environments commonly produce results that improve the bottom line in ways that can be
measured. Research done for Fortune magazine’s “100 Best Companies
to work for in America” confirmed that such environments:
- Get more qualified applicants
- Have lower turnover and reduced health care costs
- Achieve higher levels of customer satisfaction and loyalty
- Are more productive and profitable
The Inclusive Circles™ process offers systematic assessment and customized assistance
for increasing inclusion in the three arenas critical to productivity
and profitability: customers,
employees/managers and organizational foundation.
Customers: Irrespective of culture, customers return again and again to companies
that provide the environment and experiences that make them feel respected and welcome. Inclusive
Circles™ programs to increase customer satisfaction and loyalty in an increasingly
diverse marketplace include:
- World Class Customer Service
- Diversity and Inclusion Training
- Managing Difficult People & Situations
Employees who feel a sense of being valued and belonging perform enthusiastically and energetically. Inclusive Circles™ programs that increase employee productivity in increasingly diverse workplaces include:
- Diversity and Inclusion Training
- Men & Women Working Together
- Type & Temperament Intelligence
- Emotional Intelligence
- Cultural Competence
- Building Effective Teams
- Communication Styles & Strategies
- Conflict Management & Resolution
Leaders who work to create and model inclusion ignite improved performance in the teams and individuals that they lead. Inclusive Circles™ programs that increase leadership capacity to create inclusion include:
- Management Consulting & Executive Coaching
- Leadership Leverage in Creating Workplace Culture
- Executive Briefing: Best Practices in Inclusion
- Emerging Leader Development
- Leading from the Middle
Organizations that consciously create environments to encourage and sustain inclusion realize measurable bottom line improvements. Inclusive Circles™ programs that help organizations create these environments include:
- Creating Inclusive Workplace Culture: A Systems Approach
- Strategic Planning to Integrate Inclusion into core business goals
All Inclusive Circles™ programs are delivered by dynamic multi-cultural teams who have recognized real-world management experience and who have developed and delivered critically acclaimed training programs and development processes. More than 300,000 people have participated in Inclusive Circle™ programs and have consistently rated these offerings at or above 4.5 on a 5-point scale. Participants commonly provide feedback on Inclusive Circles™ programs like: “best I ever attended”, “thought provoking practical”, “educational and entertaining”. If you want to begin experiencing the persistent competitive advantage that inclusion can produce call today to find out how we can help.
Consulting—Whether your challenge is short or long-term, we will partner
with you to achieve your goals. Long-term organizational change requires strategic planning
that begins with developing a vision, assessing your current culture and identifying
strategies to create the diverse workplace culture you want and need. As we work with
you to create and implement changes, we track how each modification affects every part
of the organization and its people in order to assure positive impacts that support your
vision.
Executive Coaching—Our executive coaching gets results and has been increasingly
shown to be the most powerful means of helping executives adapt to the global economy
and prepare their workplaces to meet its opportunities and challenges. Our coaches
average over 10 years of hands-on senior management experience in addition to exceptional
coaching skill.
Conflict Management—We are particularly skilled at conflict management and
resolution to help teams move from conflict to collaborative productivity. Beyond resolving
specific issues, our approach provides a perspective and tool set that allows individuals
and teams to prevent unnecessary conflict and use those tools that remain as opportunities
for constructive engagement.
Business Retreats—Retreats led by one of our facilitators are fun, energizing,
interactive, rewarding and productive. Whether your goal is to develop a strategic plan,
team building, conflict management or resolution, or work on a specific project, we partner
with you to create a memorable, results-oriented experience that leaves you and your
team prepared to achieve more when you return to work.
Business Seminars—When you book an Executive Diversity Services speaker you get both information
and entertainment. Our speakers are dynamic and credible. Praise from participants includes “best
I’ve heard,” “entertaining and practical,” and “interactive and thought-provoking,” Contact
us for our wide range of workplace subjects.
Training Programs—Executive Diversity Services offers practical, skill-building training
programs that are customized to your organization. Over 10,000 people every year attend our workshops
and leave saying they can immediately use the tools learned in both their work life and personal life.
Our workshops are dynamic, engaging and practical. Learn more about our training:
