Intercultural Conflict Management

Culture has a primary influence on conflict resolution style, such as an instinct to express or restrain emotion when in conflict. We are particularly skilled at conflict management and resolution to help teams move from conflict to collaborative productivity. Beyond resolving specific issues, our approach provides a perspective and tool set that allows individuals and teams to prevent unnecessary conflict and use those tools that remain as opportunities for constructive engagement.

Challenges in Policing Diverse Communities

In this age of instant messaging, twitter and cell phone cameras, an ongoing history of distrust primarily in Black and Latino communities continues to grow. The ability to build better community relations in this current environment is crucial to better serve communities.

One way to address the challenges police officers face around cultural differences is to provide them with a Police diversity training program that focuses on problem solving and conflict resolution across cultures. The goal is to provide police officers with increased understanding and strategies (skills) for bridging cultural differences as they arise in fulfilling the mission of serving and protecting the public and maintaining officer safety.

“Challenges in Policing Diverse Communities,” a Police diversity training program, will highlight the following critical areas:

  1. Understanding different problem solving and conflict resolution approaches that are used by people from a wide-range of cultural backgrounds.
  2. Applying key Intercultural conflict style skills for effectively bridging across different cultural communities that result in de-escalating these situations and effectively resolving the problems/conflicts involved in these situations.
  3. Exploring culture-specific applications of the Intercultural Conflict Styles and the skill sets for a sample of cultural communities, including; African American, Latino, Middle Eastern Arab and East African cultures.

Hands on role-playing is a critical component of the training to allow officers to practice and see the how to adapt and use the tools in real-life scenarios they may encounter in their work.