Seattle Goodwill
Seattle Goodwill is a private, non-profit organization that has served Puget Sound
communities for 77 years. Goodwill operates nine retail thrift stores in the central and
northern Puget Sound region. Merchandise for the stores comes from generous donations
of used and new items from the public. Sales of these donations make it possible to operate
the education and workforce development programs. In fact, over 95% of the funds needed
to operate these programs come from sales made in the retail stores.
How we helped
EDS worked closely with the Senior Management Team to increase their
ability to manage conflict and diversity and to increase the effectiveness of diverse
teams. All managers were provided a two-day Diversity Management workshop, after which
they engaged EDS to train an internal group of diversity trainers to continue offering
training to employees throughout the organization.
Client Quote
“I was impressed with the process and enthusiasm that EDS brought to our team
planning sessions. Not only did they guide us through a learning process that helped
us understand team dynamics and the impact of culturally learned styles and behaviors,
their dynamic presentations engaged the group and gave us valuable insights into managing
our own conflicts. As a result, we have increased our team effectiveness and have a greater
understanding of each other.”
Jill Jones
President Seattle Goodwill
